MAKING LEARNING STICK

I closed last week’s article with a reference to Information Mapping, promising to explain more about it and explain why, when used in combination with Markdown, it helps to produce

In performance support, clarity of the support isn’t a luxury — it’s essential.  It’s the difference between achieving accurate, successful application of learning or producing mistake-ridden performance that no-one wants

When I realised I needed to understand more about JSON (aka JavaScript Object Notation) I imagined I would soon find myself deep down yet another technical rabbit hole. Just the

AI often seems a bit like magic. Type in a few words and out comes a response. Generally coherent and accurate. Occasionally brilliant and surprising. But, of course, it’s not